Refund policy

Refund Policy

We want you to love your BagFrist purchase. If something isn't right, we're here to help.

Return Window

You have 30 days from the date of delivery to return any item for a refund or exchange.

Eligibility

To be eligible for a return, items must:

  • Be in their original, unused condition
  • Include all original tags and packaging
  • Not show signs of use, wear, or damage

How to Start a Return

  1. Email us at mamadoaf+1@outlook.com with your order number and reason for return.
  2. We will send you a return shipping label within 1–2 business days.
  3. Pack your item securely and drop it off at any carrier location.
  4. Once we receive and inspect your return, your refund will be processed within 5–7 business days.

Refunds

Approved refunds will be credited to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges

To exchange an item, return your original order and place a new order for the replacement item. This ensures fastest availability.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, contact us immediately at mamadoaf+1@outlook.com and we will make it right at no cost to you.

Sale Items

Sale items are eligible for store credit only (no cash refunds), unless the item arrives damaged or defective.